Last updated: March 6, 2025

1. Introduction

At AUTOTEK FZCO ("we", "our", "us"), we are committed to providing quality automotive products and services. If you are not entirely satisfied with your purchase, our Return and Refund Policy outlines your rights and the procedures to return products, in compliance with applicable consumer protection laws in the United Arab Emirates (UAE) and international standards.

2. Scope

This policy applies to all purchases made through our website, autotek.ae, and our physical store located at:

AUTOTEK FZCO
Dubai CommerCity
11 17th St - Umm Ramool
Dubai, United Arab Emirates

3. Return Eligibility

To be eligible for a return, please ensure that:

• The product is returned within 7 days from the date of purchase or receipt.
• The product is unused, in its original packaging, and in the same condition as received, including all accessories, manuals, and documentation.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

• Perishable goods
• Custom-made or personalized products
• Gift cards
• Downloadable software products

5. Return Process

To initiate a return:

• Contact Us: Email our customer service team at ops@autotek.ae or call +971-4-882-3311 within the 7-day return window.
• Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
• Return Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.

6. Shipping Returns

• Packaging: Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
• Address: Ship returns to the following address:

  AUTOTEK FZCO
  Dubai CommerCity
  11 17th St - Umm Ramool
  Dubai, United Arab Emirates

7. Restocking Fee

• Without Valid Reason: If the return is not due to an error on our part and lacks a valid reason, a restocking fee of 12% will be deducted from your refund.
• Store Credit: If you opt for store credit instead of a refund, the restocking fee will be waived.

8. Refunds

Once your return is received and inspected:

• Approval Notification: We will notify you of the approval or rejection of your refund.
• Processing Time: Approved refunds will be processed within 7 business days to your original method of payment or as store credit, based on your preference.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at ops@autotek.ae or +971-4-882-3311.

10. International Returns

For international customers:

• Customs and Duties: You are responsible for any customs duties, taxes, or fees incurred during the return process.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error.

11. Legal Compliance

This policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the UAE.

12. Changes to This Policy

AUTOTEK FZCO reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page. By making a purchase, you acknowledge and agree to this policy.