Refund and Return Policy – Autotek FZCO

Table of Contents

1. Introduction
2. General Return Guidelines
3. Vendor-Fulfilled Orders
4. Autotek Fulfillment Center Orders
5. How to Initiate a Return
6. Refund Process
7. Exclusions and Exceptions
8. Contact Us

Introduction

Welcome to Autotek FZCO, your trusted online marketplace for automotive products and services. We understand the importance of satisfaction when it comes to purchasing automotive parts and accessories. This Refund and Return Policy outlines the conditions under which returns and refunds will be facilitated.

Last Updated: September 5, 2023

General Return Guidelines

• All items must be returned in new, unused condition with all original packaging and documentation.
• Buyer is responsible for all shipping costs unless the item is defective or incorrect.
• We reserve the right to refuse returns or impose additional charges for items that are returned in unsatisfactory conditions.

Vendor-Fulfilled Orders

What is the return policy for vendor-fulfilled orders?

For products shipped from registered vendors on our platform, a 7-day return policy applies.

How do I know if my product is eligible for a return?

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Will I be charged for returning a vendor-fulfilled product?

Unless the product is defective or incorrect, the buyer will be responsible for all return shipping costs.

Autotek Fulfillment Center Orders

What is the return policy for orders fulfilled by Autotek Fulfillment Center?

Products fulfilled and shipped from our 60,000 square foot Autotek Fulfillment Center with over 10,000 SKUs are eligible for a 14-day return period.

How quickly will I receive a refund for products returned to the Autotek Fulfillment Center?

Refunds for items returned to the Autotek Fulfillment Center will be processed within 3-5 business days of receiving the returned item.

How to Initiate a Return

1. Log in to your Autotek FZCO account.
2. Navigate to ‘My Orders’.
3. Select the order you wish to return.
4. Click on ‘Request a Return’ and follow the on-screen instructions.

Refund Process

• Once your return is received and inspected, we will send you an email notification.
• If approved, your refund will be processed, and a credit will be applied to your original payment method.

What if my refund is delayed?

If you haven’t received your refund within 10 business days of receiving your return confirmation email, please contact our customer support.

Exclusions and Exceptions

• Customized items are non-returnable unless they arrive damaged.
• Certain types of products, such as hazardous materials and fluids, are also not eligible for return.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

• Email: ops@autotek.ae
• Phone: +971 4 882 3311
• Live Chat: Available on our website

Thank you for choosing Autotek FZCO, where quality and customer satisfaction are our top priorities.