FAQs

Welcome to the FAQ page for Autotek FZCO, your one-stop online marketplace for all automotive products and services. Here we answer commonly asked questions to assist you in making informed decisions.

Table of Contents

1. What is Autotek FZCO?
2. What products do you offer?
3. How does Autotek work as an aggregator?
4. What is the 60,000 square foot fulfillment center?
5. How many SKUs do you have?
6. How do I place an order?
7. What are the payment options?
8. What is your return policy?
9. How fast is shipping?
10. Is international shipping available?
11. How do I contact customer support?

What is Autotek FZCO?

Autotek FZCO is an online marketplace specialized in automotive products and services. We offer a vast range of automotive spare parts, accessories, and related services, making it easier for you to find everything you need in one place.

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What products do you offer?

We offer an extensive range of products that include but are not limited to:

• Engine parts
• Transmission parts
• Brake systems
• Electrical systems
• Car accessories
• Performance parts
• Wheels and tires
• Maintenance tools
• Oils and lubricants

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How does Autotek work as an aggregator?

Autotek FZCO functions as an aggregator by collating various products and services from multiple vendors and suppliers in the automotive industry. This model allows us to offer a wide range of options to our customers, ensuring that they can find almost any automotive product or service they are looking for.

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What is the 60,000 square foot fulfillment center?

Our state-of-the-art 60,000 square foot fulfillment center is where we store, manage, and dispatch the vast inventory of products we offer. This facility ensures that we can quickly and effectively deliver your orders.

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How many SKUs do you have?

We boast an impressive range of more than 10,000 Stock Keeping Units (SKUs), providing a comprehensive selection of automotive parts and accessories to suit your needs.

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How do I place an order?

Placing an order on Autotek FZCO is simple:

1. Browse through our categories or use the search function to find the product you need.
2. Add the product to your cart.
3. Go to your cart and proceed to checkout.
4. Enter your shipping and payment details.
5. Confirm your order.

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What are the payment options?

We offer multiple payment options for your convenience:

• Credit/Debit Cards
• Bank Transfer
• PayPal
• Cash on Delivery (for eligible locations)

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What is your return policy?

We have a 7-day return policy for most products, provided they are in unused and resalable condition. Please check our return policy page for more details on eligibility and procedures.

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How fast is shipping?

We aim to dispatch all orders within 24-48 hours of receiving them. Shipping times will vary depending on the delivery location.

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Is international shipping available?

Yes, we offer international shipping to many countries. Additional shipping fees and customs charges may apply.

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How do I contact customer support?

Our customer support team is available to assist you through the following channels:

• Phone: +971 4 882 3311
• Email: hello@autotek.ae
• Live Chat: Accessible through our website

Our customer service hours are from 9:00 AM to 6:00 PM, Monday to Friday.

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Thank you for choosing Autotek FZCO! If your question isn’t answered here, feel free to reach out to us for more information.